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Customer Survey MEPS

For the Period Starting * / MM / DD YYYY
For the Period Ending * / MM / DD YYYY
Agent's Name
Courtesy * Was the agent courteous and responsive?
Excellent Very Good Good Unacceptable
Responsiveness * When CTO was contacted by phone, did CTO respond in a timely manner?
Excellent Very Good Good Unacceptable
Services Provided * Does your CTO provide adequate and properly trained staffing personnel
to meet your travel service requirements?
Excellent Very Good Good Unacceptable
24/7 Services * Does your CTO provide you with 24hr, 7days a week, toll free assistance
to travelers?
Excellent Very Good Good Unacceptable
Comments Please provide a general description of your CTO experience:
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